Category: AI In ERP

Oracle S.R. Similarity helps service agents resolve customer issues faster by providing immediate access to similar service requests that have previously been resolved. #OracleAI #CustomerService

Oracle S.R. Classification (Email) uses machine learning to predict product/category labels from incoming emails’ subject lines and body, reducing the time spent categorizing S.R.s sent via email. #OracleAI #SRRouting

Oracle Service Center provides an omnichannel framework for delivering high-touch, contextually-based, accurate responses at any time, on any channel, all while delivering a personalized, highly engaging service experience to everyone. #OracleAI #OmnichannelService

Oracle Service Center uses information provided in the initial interaction to automatically route customer requests to the most appropriate customer service agent or AI-based chatbot based on established requirements and business rules. #OracleAI #WorkloadManagement

Oracle Service Center delivers knowledge that call center agents can use to resolve customer issues quickly. A unified and conversational activity feed works like familiar web and social media apps, proactively surfacing the most relevant information and reducing the time spent searching for answers. #OracleAI #AgentKnowledge

Oracle Lead Activity Effectiveness Analysis uses AI to analyze historical data to assess whether current leads are the appropriate type and flow at the right cadence. This helps you identify leads that need attention and take proactive steps to keep them progressing. #OracleAI #LeadActivityAnalysis

Oracle Opportunity Win Probability uses historical close data and machine learning to predict the probability of successfully closing opportunities. This helps you identify opportunities at risk and take steps to improve their win probability. #OracleAI #OpportunityWinProbability

Oracle Opportunity Recommended Actions uses AI to recommend subsequent best actions to help sales reps resolve issues, boost win probability scores, and improve the chances of winning deals. #OracleAI #OpportunityRecommendedActions

Oracle Sales Insights for Opportunity Effectiveness uses AI to analyze your company’s data to identify opportunities for improvement in your sales process. This helps you identify areas where you can improve your sales activity level and effectiveness. #OracleAI #SalesInsights

Oracle Sales Insights for Account Engagement uses AI to monitor sales engagement levels and touchpoints across all accounts. This helps you identify accounts that are at risk of going cold and take steps to re-engage them. #OracleAI #AccountEngagementMonitoring