Category: All

Oracle Intelligent Advisor decision services and compliance help reduce risk by easily integrating intelligent decision-making into existing systems and workflows and remaining compliant by transparently providing, recording, and explaining all advice and decisions. #OracleAI #DecisionServices

Oracle Digital Assistant offers the instant responses customers value through a conversational, AI-driven chatbot interface. #OracleAI #DigitalAssistant

Oracle Intelligent Advisor provides advice and decision automation to tailor support and advice throughout the customer service experience. It can be configured, deployed, and integrated with Oracle Digital Assistant quickly and efficiently to seamlessly add advice and decision automation capabilities. #OracleAI #IntelligentAdvisor

Oracle Intelligent Advisor puts the power to configure advice experiences in the hands of subject matter experts and business users. It guides customer service agents to provide consistent and personalized advice and decisions across all channels. #OracleAI #AdviceAuthoring

Oracle S.R. Similarity helps service agents resolve customer issues faster by providing immediate access to similar service requests that have previously been resolved. #OracleAI #CustomerService

Oracle S.R. Classification (Email) uses machine learning to predict product/category labels from incoming emails’ subject lines and body, reducing the time spent categorizing S.R.s sent via email. #OracleAI #SRRouting

Oracle Service Center provides an omnichannel framework for delivering high-touch, contextually-based, accurate responses at any time, on any channel, all while delivering a personalized, highly engaging service experience to everyone. #OracleAI #OmnichannelService

Oracle Service Center uses information provided in the initial interaction to automatically route customer requests to the most appropriate customer service agent or AI-based chatbot based on established requirements and business rules. #OracleAI #WorkloadManagement